Dollar Bank is issuing notice of a recent data security event that may impact the confidentiality of information related to a portion of former Standard Bank customers. Standard Bank merged with Dollar Bank and for this reason, Standard Bank’s systems are no longer operational which is why Dollar Bank is sharing this message.
It is important to note that this incident happened prior to the merger and Standard Bank operating systems were, at all times, separate both physically and electronically from Dollar Bank’s systems. Dollar Bank customers and systems were never impacted by this incident.
We are providing information about the event, the response, and steps potentially affected individuals may take to better help protect against the possibility of identity theft and fraud, should they feel it is appropriate to do so.
On February 4, 2023, we determined that there was unauthorized access to certain Standard Bank systems that supported former Standard Bank customers. Upon learning of the incident, we activated our incident response protocols and mobilized to contain the incident and protect Standard Bank systems and data. Those steps included taking all Standard Bank systems offline and taking other measures to protect systems and data. We worked with law enforcement and engaged external forensic specialists to investigate the nature and scope of the incident.
The investigation determined that between March 24, 2021 and February 4, 2023, an unauthorized third party gained intermittent access to certain Standard Bank systems. In addition, our response and investigation activities included confirming the security of bank systems, reviewing the contents of relevant data for sensitive information, and notifying applicable regulatory authorities.
What information was involved?
The investigation determined that the information impacted by this incident varies by individual and may have included some of the following elements: names, addresses, social security numbers, dates of birth, drivers’ license numbers, state IDs, military IDs, bank account numbers, routing numbers, and account types. Currently, we have no evidence of misuse of personal information.
What are we doing?
Data privacy and security are extremely important to us. To help protect customer data, as an added precaution, we are offering complementary identity monitoring services, through Kroll, to all individuals whose data may have been impacted.
We remain committed to maintaining the security of our customers’ personal information. Although Dollar Bank customers and systems were not impacted by this incident, as part of our ongoing commitment to the privacy of information in our care, Dollar Bank reviews policies, procedures and processes related to the storage and access of personal information on an ongoing basis.
What can you do?
If you would like to activate the monitoring services that are being offered through Kroll, please see the information in your letter. If you have any questions, please call (866) 547-1366 Monday through Friday (excluding major U.S. holidays), during the hours of 9:00a.m. to 6:30pm, Eastern time. We have also made the call center available in the month of June on Saturdays and Sundays 9:00a.m. to 6:30pm, Eastern time. Information is available on our website at StandardBank.kroll.com.
In addition, please continue to remain vigilant against incidents of identity theft and fraud by reviewing your account statements and monitoring your credit reports for suspicious activity or errors. You may also review the information included on this page under the section, “Steps You Can Take to Help Protect Your Personal Information.”
For more information
If you have additional questions about this incident, please review the Frequently Asked Questions that appear below, or we have established a dedicated customer assistance line through our third-party partner, Kroll, that can answer specific questions and help you activate the identity monitoring services being offered.
To contact Kroll, please call (866) 547-1366, seven days a week in the month of June (excluding major U.S. holidays), during the hours of 9:00a.m. to 6:30p.m, Eastern time. Information is available on our website at StandardBank.kroll.com.